How to use Regnow's order look up
- Go to Regnow's order look up-- https://admin.mycommerce.com/app/cs/lookup ( their emails have a link to the the order look up)
- Enter the email address you used to place the order - xxxxxxxx@yahoo.com
- Enter the original order id ( the order id will be in any email they send you ): xxxxxxx-xxxxxxxx ( best to copy and paste- less chance of key stroke error)
- You can use the credit card # instead of the order id, but you cannot use both.
- Click on "Search For My Order"
- At the bottom you will see the name of the product: for example -- [Mediawidget easy ipod transfer] or [VideoWizard DVD & Video to iPad Converter]
- Click on the name of the product [Mediawidget easy ipod transfer] or [VideoWizard DVD & Video to iPad Converter]
- Top left is : Delivery information
- This is basic information about your order.
- Below that is: [ Cancel Subscription]
- To cancel, you would click on [ Cancel Subscription]
- When you click "cancel subscription"; it changes from blue ("cancel subscription" ) to red ( "cancel subscription").
- A few minutes later after it's been processed, Regnow will send a cancellation confirmation email to the associated email address.
- On the right is: [ update billing information ]
- If you do not want to cancel, but need to update your information, click on [ Update billing information ]
- A form will pop up into which you can enter the new info.
- ** You might need to check your popup blocker