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Home>Knowledge Base>Registration and Activation>How to use Regnow's-My commerce/digital river's order look up
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Article ID57
Created On2/22/2015
Modified2/22/2015
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How to use Regnow's-My commerce/digital river's order look up

How to use Regnow's order look up

  1. Go to Regnow's order look up-- https://admin.mycommerce.com/app/cs/lookup  ( their emails have a link to the the order look up)
  2. Enter the email address you used to place the order -                                            xxxxxxxx@yahoo.com
  3. Enter the original order id ( the order id will be in any email they send you ):           xxxxxxx-xxxxxxxx ( best to copy and paste- less chance of key stroke error)
    • You can use the credit card # instead of the order id, but you cannot use both. 
  4. Click on "Search For My Order"
    • Screen will change
  5. At the bottom you will see the name of the product:  for example -- [Mediawidget easy ipod transfer] or [VideoWizard DVD & Video to iPad Converter]
  6. Click on the name of the product             [Mediawidget easy ipod transfer] or [VideoWizard DVD & Video to iPad Converter]
    • Screen will change
  7. Top left is : Delivery information
    • This is basic information about your order.
  8. Below that is: [ Cancel Subscription]
  9. To cancel, you would click on   [ Cancel Subscription]
  10. When you click "cancel subscription"; it changes from blue ("cancel subscription" ) to red ( "cancel subscription").
    • A few minutes later after it's been processed, Regnow will send a cancellation confirmation email to the associated email address.
  11. On the right is: [ update billing information ] 
  12. If you do not want to cancel, but need to update your information, click on [ Update billing information ] 
    • A form will pop up into which you can enter the new info.
  • ** You might need to check your popup blocker